CALLING

A CRM with built-in calling, at carrier cost

Click to call from any record, with the call logged and recorded automatically — on your own Twilio number, at your own carrier rates.

Included in every planIVR phone-flow building sits on Enterprise; click-to-call, logging, and recordings are on every plan.
01

Bring your own number

Connect your Twilio account and the telephony is yours: you pay carrier rates directly, you see every charge in Twilio's own console, and nothing expires mid-month. Most CRMs resell you minutes at their margin as credits that run out; this is the opposite arrangement.

02

Logged without anyone remembering to

Every call attaches to the contact and the deal with its duration, direction, outcome, and recording. The activity history stays true even on the Friday afternoons when nobody feels like writing notes.

03

Call from wherever the work is

Click-to-call from a contact, a company, a lead, or a deal without copying a number into a handset or a second app. The context you were looking at stays on screen while the call connects.

04

Recordings for coaching, not surveillance

Recordings sit on the record where the deal review already happens, so a manager coaching a rep can hear the actual call instead of relying on a summary. Handle consent and retention according to the rules in the markets you sell into.

Questions about calling

Do I need a Twilio account?

Yes — calling runs on your own Twilio account and number. That's deliberate: you buy minutes at carrier rates rather than reseller rates, and your telephony bill is auditable in a console we don't sit between you and.

Is calling included in the plan price?

The calling features are included — click-to-call, automatic logging, and recordings on every plan. The per-minute and per-number charges are billed by Twilio directly, at their rates.

Are calls recorded automatically?

Recording is available on calls placed through the connected number, and recordings attach to the record. Consent requirements differ by country and state, so configure recording to match the rules where your customers are.

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