Beige CRM

1. Introduction

BeigeCRM ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, services, and applications (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you directly provide when you: (a) create an account or register for our Services; (b) fill out forms or surveys; (c) communicate with us via email, chat, or support tickets; (d) upload content or data to our Services; (e) make purchases or payments; (f) participate in promotions, webinars, or events; or (g) provide feedback or reviews. This may include your name, email address, phone number, company name, job title, payment information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including: (a) Device Information: IP address, browser type, operating system, device identifiers, and hardware information; (b) Usage Information: pages visited, time spent, features used, clicks, and navigation patterns; (c) Location Information: approximate geographic location based on IP address; (d) Cookies and Similar Technologies: we use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including: (a) authentication services (Google, Microsoft, LinkedIn); (b) analytics providers; (c) marketing partners; (d) public databases; (e) social media platforms; or (f) our business partners and affiliates.

2.4 Customer Data

When you use our Services, you may input, upload, or store data ("Customer Data"). You retain all rights to your Customer Data. We process Customer Data solely to provide our Services to you and as directed by you.

3. How We Use Your Information

3.1 Service Provision

We use your information to: (a) provide, maintain, and improve our Services; (b) process transactions and send confirmations; (c) manage your account and preferences; (d) provide customer support; (e) authenticate users and prevent fraud; (f) monitor and analyze usage patterns; and (g) develop new features and functionality.

3.2 Communications

We may use your information to: (a) send transactional emails (receipts, confirmations, updates); (b) respond to your inquiries and requests; (c) send marketing and promotional communications (you can opt-out); (d) send product updates and announcements; (e) conduct surveys and collect feedback; and (f) notify you about changes to our Services or policies.

3.3 Business Operations

We use your information for: (a) security monitoring and threat detection; (b) preventing fraud and abuse; (c) enforcing our Terms and Conditions; (d) complying with legal obligations; (e) resolving disputes; (f) protecting our rights and property; and (g) business analytics and research.

3.4 Marketing and Analytics

We may use your information to: (a) personalize your experience; (b) show relevant advertisements; (c) analyze market trends; (d) measure campaign effectiveness; (e) improve our marketing strategies; and (f) conduct A/B testing and experiments.

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including: (a) cloud hosting providers; (b) payment processors; (c) email service providers; (d) analytics platforms; (e) customer support tools; (f) marketing platforms; and (g) security services. These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to: (a) legal processes (subpoenas, court orders); (b) government requests; (c) law enforcement inquiries; (d) investigations of potential violations; or (e) protection of our rights, property, or safety, or that of others.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you integrate third-party services with your account.

4.5 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes. Customer Data may be retained according to your subscription plan and our data retention policies.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your information, including: (a) encryption in transit (TLS/SSL) and at rest; (b) firewalls and intrusion detection systems; (c) access controls and authentication; (d) regular security audits and vulnerability assessments; (e) employee training on data protection; and (f) incident response procedures.

6.2 No Absolute Security

Despite our efforts, no security measures are 100% secure. We cannot guarantee absolute security of your information. You acknowledge that you provide information at your own risk.

6.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us at privacy@beigecrm.com.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. You can delete your account through your account settings.

7.4 Marketing Opt-Out

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or by adjusting your communication preferences in your account settings. Note that you cannot opt-out of transactional emails.

7.5 Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

7.6 Do Not Track

Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence. We take appropriate safeguards to ensure your information receives adequate protection, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

We use the following types of cookies: (a) Essential Cookies: necessary for the Services to function; (b) Performance Cookies: collect information about how you use our Services; (c) Functionality Cookies: remember your preferences; (d) Advertising Cookies: deliver relevant advertisements; and (e) Analytics Cookies: help us understand user behavior.

11.2 Third-Party Cookies

We may use third-party analytics and advertising services that use cookies, including Google Analytics, Facebook Pixel, and LinkedIn Insights. These services may collect information across different websites.

11.3 Managing Cookies

You can control or delete cookies through your browser settings. You can also opt-out of interest-based advertising through industry opt-out pages.

12. Region-Specific Privacy Rights

12.1 European Economic Area (EEA) and UK

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including: (a) right to access; (b) right to rectification; (c) right to erasure; (d) right to restrict processing; (e) right to data portability; (f) right to object; and (g) right to withdraw consent. You also have the right to lodge a complaint with a supervisory authority.

12.2 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including: (a) right to know what personal information we collect; (b) right to delete personal information; (c) right to opt-out of sale of personal information (we do not sell personal information); (d) right to non-discrimination; and (e) right to correct inaccurate information.

12.3 Other Jurisdictions

If you are located in other jurisdictions with applicable privacy laws, you may have additional rights. Please contact us to exercise your rights.

13. Business Contact Information

If you provide business contact information (such as work email or phone number), we may use it for business-to-business marketing and communications related to our Services.

14. Email Validation

When you register for early access or create an account, we validate your email address to ensure it is from a legitimate organization. We do not accept personal email addresses (Gmail, Yahoo, Outlook, etc.) or disposable email addresses. This validation process may involve checking DNS records and other technical validations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We may also notify you via email or through the Services. Your continued use of our Services after the changes take effect constitutes your acceptance of the revised Privacy Policy.

16. Data Protection Officer

For questions about data protection or to exercise your rights, you can contact our Data Protection Officer at: dpo@beigecrm.com

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@beigecrm.com Data Protection Officer: dpo@beigecrm.com